Education & Training
Reimagining Hospitality Training
We empower your team to create authentic guest experiences through our groundbreaking, compassionate hospitality training.
Seven Secrets
The Seven Secrets of Inclusive Hospitality are foundational principles and tools for delivering personalized, authentic service to guests of 16+ identities.
No one can learn everything about their diverse guests, but everyone can learn the Seven Secrets that empower hospitality professionals to engage respectfully with people of all identities and communities. Seven Secrets fosters inclusion and belonging with universal concepts and real-life examples that build empathy and understanding. Seven Secrets promotes service excellence, guest engagement and job satisfaction.
Everyone Welcome Live
Everyone Welcome is a comprehensive course about who LGBTQ+ people are, the pain points they experience as consumers and guests, and the many things you can do to help them feel safe, respected, and welcome.
From CEO-level strategy to front-line training, this curriculum will launch your business on a journey of inclusive hospitality, with practical, actionable steps that unlock the power of the LGBTQ+ market in your business, and leaves your team more comfortable and confident to engage with diverse customers, and deliver more personalized, authentic service to everyone. Everyone Welcome is the most utilized LGBTQ+ hospitality training in the world.
On Demand Programs
Our on-demand “Everyone Welcome” program is an innovative 55-minute training designed to foster inclusivity, respect, and understanding within your organization.
We understand the constraints of time and logistics. That’s why “Everyone Welcome” is available on-demand. Your team can access our comprehensive training at a time that suits them best.
Delivered by our highly diverse team of educators, “Everyone Welcome” explores important topics: the importance of community language, unlocking the power of the LGBTQ+ market, navigating micro- and macro-aggressions, understanding gender diversity, and much more.
“Everyone Welcome” also provides your team with actionable steps that can be implemented immediately.
Whether you are a small hotel chain or a multinational corporation, “Everyone Welcome” is tailored for everyone. It’s perfect for companies aiming to:
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- Enhance their understanding of diversity and inclusion,
- Build a more welcoming and inclusive workplace,
- Tap into the vast potential of diverse markets,
- And most importantly, take meaningful steps towards change.
Everyone Welcome
Our Everyone Welcome LGBTQ+ Tourism Edition is now available for on-demand training on the Teachable platform.
Travel Proud
More than 75,000 properties have been Travel Proud certified through this Booking.com program we co-create and operate. Live-moderated webinars are available weekly in 11 different languages, free of charge to any Booking.com partner property.
